We answer this in a lot of depth over here. But to explain it in a few words. Through Herbal Living UK D2C memberships, you can now purchase Ethical Products manufactured in the United Kingdom directly from the manufacturers warehouse.
Great Question. Obviously any business is looking to make money, we’ve got wages to pay after all. We believe we’ve calculated our membership packages to both be affordable, and cover the costs of running an online only business. We don’t have the same overheads as popular high street retailers, just wages, shipping and product costs!
Alternatively, we understand not everyone will find value in a membership, if you make a purchase at Recommended Retail Price we make profit on this purchase just like any other retailer.
Let's answer this question with some food for thought:
You’re probably familiar with some high street retailers running sales like buy one get one free, or buy one get one half price? These businesses aren’t making a loss on these products they’re giving away for free. Now think how much profit they make when you pay RRP for products…
For the most part, profit is the driving force of any business. It's currently a fact of life that business owners have one of three goals in mind. 1. They LOVE what they do. 2. They want to change the world, or 3. Make a lot of profit.
We're firmly in the first 2 categories.
Sure. Making money is essential for growing a business, but does anyone really NEED to be worth billions of £££? Liam Smith (Herbal Living UK Owner and Director) certainly doesn't.
Create Jobs, Support British Industries, Create Local Wealth. That's the driving force of everyone on the Herbal Living UK team.
It amazes us that so many people think this at first, we’re not a multilevel marketing company at all. Quite the opposite really. The more members we have, the better prices we can offer. To help clear this up more:
Multilevel marketing (MLM) is a strategy some direct sales companies use to encourage existing distributors to recruit new distributors who are paid a percentage of their recruits' sales. The recruits are the distributor's "downline." Distributors also make money through direct sales of products to customers.
Investopedia - Click here for the full article on Multilevel Marketing
With a Herbal Living UK membership, you get access to great products Manufactured right here in the UK, at amazing rates. We will never ask you to sell our product range for us.
We think our Manufacturing partners would be pretty upset if we used them to create a pyramid scheme anyway... they're very reputable companies after all!
Transparency is another key element of the Herbal Living UK Ethos, The opposite of a pyramid scheme!
Hope that clears things up, now. Onto the next question!
Great Question, the honest answer, is taxes and shipping. We’ve tried to include as many products in our membership packages as we can.
But as you will see at checkout, VAT still applies. As a new business we’re not in a position to claim this back yet. But watch this space, more products will be added to our membership options over time.
Yes, you’re probably familiar with Drop shipping, most people have heard of it these days. Right now, we have drop shipping arrangements with our suppliers. Unlike most drop shipping retailers, when you join a Herbal Living UK membership, we remove what would normally be the profit margin, and pass the savings onto you!
Over time we will begin to hold stock in central locations. But when we're able to place larger orders of popular products in bulk. The savings on these bulk purchases will be passed onto our members! As well as reduced shipping costs! Speaking of Shipping....
Right now, yes. You've probably arrived here because you've seen a discount code, or maybe one of our marketing flyers has come through your door.
Because your products come directly from the manufacturers. There's a good chance there's 2-3 parcels coming via Royal Mail from various suppliers. We'd ask you to be a little patient if you receive half your order and not the other half, some of our products come from the opposite end of the country!
There's no such thing as free shipping (but you knew this already) the cost is often covered in the cost of the product.
Our members still get free shipping, but as we reduce this cost you'll see our prices come down even further!
Yes! We have some high hopes for the product range in the future, if it’s health, wellness based or ethically sourced we probably have it in the pipeline for the future!
Watch this space, our goal is to take the health, wellness and ethical products industry and turn it on it's head. Making it more affordable to buy great products that usually come with what we call an "Ethical price tag"
We believe making sustainability affordable is a key part of reaching net zero targets!
Not at all! A good number of our current customers aren't members at all.
There are some retailers that offer great discounts on products in the market already. But you have to be a member to shop with them.
We would only really recommend becoming a member if you regularly purchase products in our range already. So if you're a cruelty free cosmetics fanatic, or a keen shopper of supplements, you will find amazing value with a Herbal Living UK Membership.
We'd recommend trying our service first. If we see you could find value in a membership, one of the team will reach out with the maths showing you how much you can save through Herbal Living UK memberships!
But if you’re not, you can shop with us just like any other online retailer, we don’t mind, your purchase helps us grow the Direct 2 Consumer movement whether you're a Member or just a Casual Customer!
It’s better we answer this question in 2 parts:
- We're tired of the status quo. Over the past year the wealth gap has grown more than ever. With more people than ever making purchases online we see an excellent opportunity to introduce a brand new way of making purchases that makes high quality, ethical British products affordable for everyone in the United Kingdom.
- Who actually NEEDS to be a billionaire anyway? That’s more money than anyone can spend in a lifetime. People Before Profits is a mantra that’s the lifeblood of the Herbal Living UK office.
Our Managing Director, Liam Smith has 3 main goals in mind. Create jobs, Support British Industries and make ethical products affordable for everyone
Yes of course, under UK distance selling laws you get 14 days to change your mind. Because of the nature of our products and the ongoing situation in the country, however. There’s a few additional caveats.
We can’t accept returns on products that have been opened. Provided your products are still sealed in packaging, this isn’t a problem. If you’ve opened your item, we’re afraid we won’t be able to issue a return.
We would ask you to contact our sales team directly before returning your product, we would look to come to a mutually beneficial agreement for both parties before advising you where to post your product. Please remember you will be responsible for the cost of return shipping.